INITIAL CONTACT / NEEDS ASSESSMENT

Upon initial contact we normally meet with clients at their sites to begin the process of evaluating needs and expectations. We believe that the contacts we make initially are the key to developing relationships and mutual trust in our process. When possible, we prefer to review the site in its existing condition with a client, to determine specific needs. At this time, we also begin the process of quantifying specific areas for mowing, mulching, etc., for our use in proposal preparation. Many times, clients will provide service schedules to assist us understanding their needs.

We typically enter into 12 month service agreements (annually renewable on March 1 of each year) with our clients with a thirty day cancellation clause available to each party. As the bulk of our work occurs from March through October, we normally prorate contracts to reflect work performed to date in the event of contract cancellation.

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